1. Your Return Rights in Ireland at a Glance

Returns and refunds for purchases made in Ireland are governed by the Consumer Rights Act 2022. Here’s a quick summary of how it applies to orders from soilorganics.ie:

• Faulty or not as described: if an item is faulty, not as described, or not fit for purpose, you can cancel the order and get a refund within 30 days of purchase or receipt.
• Change of mind: for in-store purchases, there is no automatic legal right to a refund if you simply change your mind – any refund or exchange offered in this case is a goodwill gesture rather than a legal requirement.
• Online orders: purchases made online, by phone, or at your door benefit from a 14-day cooling-off period, letting you return most products for a full refund – including standard delivery costs – within 14 days of receiving your goods.
• Exceptions: the 14-day cooling-off period doesn’t apply to personalised or custom-blended items, sealed goods that are unsuitable for return once opened for hygiene reasons, and services that have been fully performed with your consent.

For further detail on your statutory rights, see the Consumer Rights Act 2022 and the guidance published by the Citizens Information Phone Service.

2. Cancelling Your Order Before Dispatch

Changed your mind shortly after ordering? Here’s what to do:

• If your order hasn’t been paid for yet, you can cancel it directly through your account on soilorganics.ie.
• If payment has already gone through, email us straight away at hello@soilorganics.ie with your order number and cancellation request.

Approved refunds are issued via electronic bank transfer only; we’re unable to offer cash refunds.

3. Returning an Online Order (14-Day Cooling-Off Period)

As an online retailer, soilorganics.ie honours the 14-day cooling-off period set out in the Consumer Rights Act 2022. You have up to 14 calendar days from the date you receive your order to change your mind and request a return, provided that:

• The product is unused, unopened, and still in its original packaging.
• You let us know in writing, by email, within the 14-day return window.

Where a return qualifies under the cooling-off period, we will refund the full purchase price plus standard delivery costs. Outside of this window, or for change-of-mind returns we agree to accept as a goodwill gesture, the cost of shipping the item back to us is covered by the customer. Once we receive and inspect the returned product, we’ll process your refund or store credit within 7 working days.

Please note: personalised, made-to-order, or custom-blended items, and any sealed products that are unsuitable for return once opened for hygiene reasons, are excluded from the cooling-off period and can only be refunded if they arrive faulty or damaged.

4. Faulty, Damaged, or Incorrect Orders

If your soilorganics.ie order is faulty, not as described, or arrives incorrect or damaged in transit, you’re entitled to a refund within 30 days of receipt under the Consumer Rights Act 2022. Please contact us within 48 hours of delivery at hello@soilorganics.ie, including:

• Your order number
• A short description of the problem
• Photos of both the outer packaging and the affected product

Once we’ve verified the issue, we’ll arrange a free replacement or a full refund, whichever suits you best. Any damaged items should be returned to us in their original packaging where possible.

5. How Refunds Are Processed

• All refunds are paid by electronic bank transfer to your nominated account.
• Refunds are typically processed within 7–10 business days of approval and inspection.
• Courier or shipping fees may be deducted from your refund unless the return is due to an error on our part or falls within the 14-day cooling-off period.

For security reasons, we cannot issue refunds in cash or to a third-party bank account.

6. Need Help With a Return or Refund?

Our customer care team is happy to help with any questions about our return policy or the status of your refund. Reach out any time at hello@soilorganics.ie.

At SOiL Organics Ireland, we’re committed to making every purchase a trustworthy, hassle-free experience.